Privacy Policy

Last Updated: 02 February 2025

Welcome to Lou&Mart Cake with Heart (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website  https://bakedcheesecakes.com/ and purchase our products, cheesecakes and mini cheesecakes, slices and gift cards  online.

1. Information We Collect

When you visit our website and place an order, we may collect the following personal information:

    • Identity Information – Your name, title, and contact details (email address, phone number, and delivery address).
    • Payment Information – Payment details (handled securely by third-party payment processors; we do not store card details).
    • Order Information – Details of your purchases and delivery preferences.
    • Technical Information – Your IP address, browser type, and browsing patterns (collected via cookies and analytics tools).

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders, including delivery and customer support.
  • To communicate with you about your order status, promotions, and updates (if you opt-in to marketing communications).
  • To improve our website and personalise your shopping experience.
  • To comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Payment Processors: To securely process transactions.
  • Delivery Services: To deliver your order.
  • Legal Authorities: If required by law or to protect our rights.
  • Third-Party Service Providers: For website hosting, analytics, and marketing (all in compliance with data protection laws).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate information.
  • Request deletion of your data (subject to legal requirements).
  • Object to processing for marketing purposes.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected].

7. Security Measures

We implement appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Lou&Mart Cake with Heart
Wirral
[email protected]

By using our website and services, you agree to the terms outlined in this Privacy Policy.